Airtel — recycled my number without prior notice

ncvimal07

Address:

629175

Almost 10 years i am using my number xxxxxxxxxx without any issues. But since last few days i was unable to access my number and so today i checked with customer care through my sister's number, I got a shocking reply that this number has been recycled to someone else. This is not fare, I should be given prior notice before you do something like this. I am using this number for various purpose like banking, Job seeking and even this is the registered number for my aadhar card. This cant be accepted since 10 years i am using the same number and if there is no outgoing calls from the number for 3 months you will recycle it. There will be various reasons (Accidents, sick or out of Country) for not making outgoing calls or not maintaining the minimum balance. You cant just decide that we'll not use this number. The Same thing happens to my Brother Vivek NC

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Airtel customer support has been notified about the posted complaint.

May 02, 2018

Updated by ncvimal07 I got a Call [protected] (RtBrick India), But i didn't got a proper answer instead just repeated excuses follwed by a mail saying "

"At the outset, I regret the inconvenience caused to you.

As discussed on your number [protected], we would like to inform you that services for your airtel mobile were discontinued on[protected] due to no usage found on your number in last 90 days. Usage could be with respect to an outgoing call, SMS or data usage. Beyond 90 days period, in case of no usage, charges of Rs.20/- per month are deducted from main account towards service extension for 30 days. Due to insufficient balance, the amount could not be deducted and services were disconnected permanently.

Further, we would like to inform you that your number has been allocated to new subscriber. Hence we are unable to reactivate the number as there is no provision for the same."

Still didn't got a answer how they can disconnect my mobile without Proper Notification.

Is it cheating in the name of their Rules ?

May 03, 2018

Updated by ncvimal07 Today Morning 7:14 AM (Qatar Time) I got a Call from [protected], saying the same excuse. I asked them My aadhar, banking details were linked to it and if someone misuse who is responsible ? But i got the same reply " I understand the point of view, i apologize the inconvenience cause. .. bla bla bla.

Again i asked before you answer me tell me by complaint number. She said she cant register this as a complaint.

What it means ? They can't register this as a complaint ? They took my rights. Is it a customer need ?

May 03, 2018

Updated by ncvimal07 Now another Call from [protected] @10:21 am ( Qatar Time) again a lady answers me while asking her name she disconnects the phone. She said it is by process and go wherever you go and its our process. I raised some questions to her but no answers and they refuse make it as a complaint. my Questions follows:

Why i was not informed before you deactivate the number?
How you decide that i am not using this number for 90 days only for not maintaining a balance or recharging that number?
Do you know my banking accounts and AADHAR Card is linked to this number and its OTP will come to that number and what's the answer for that?
What if my aadhar card or banking transactions were misused by someone? And who will be responsible for that?
You have provision to recycle my number to someone without my knowledge and now you are saying you don't have provision to reactivate?
Is this cheating a valued customer in the name of rules?
Is this taking away the right of a valued customer ?
Don't you know the Value of a Phone Number?