Verified Support
May 18, 2017
Airtel Customer Care's response Dear Srini,
This is with reference to your post, dated 18 May 2017.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at [protected]@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
May 18, 2017
Updated by Srini_0753 Please contact me via email as the mobile number for failed transaction using by my father. He is not aware of internet transaction details.
May 20, 2017
Updated by Srini_0753 Any update on the request? It is so disappointing and regret to use airtel mobile application in future.
May 22, 2017
Updated by Srini_0753 Still no update..
Verified Support
May 28, 2017
Airtel Customer Care's response Dear Srini,
This is with reference to your post dated 18 May 2017.
We tried calling you multiple times to get additional details to enable us to address your
concern.
However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.
Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
May 28, 2017
Updated by Srini_0753 Hi, Hope you read my earlier comments. As I am in Singapore now, connect me via email. I did two time transaction via debit card in airtel mobile app. (200rs recharge for 220 topup). Both transaction are not success but i am not able to see this failed transaction status neither in app nor in web URL for transaction status check.
Amount deducted for both transaction but there is no refund till now. But for my other number, got refund of 93*2 for similar kind of failed transaction. Please let me know if you any other detail. Connect via mail (srini.[protected]@gmail.com)
May 28, 2017
Updated by Srini_0753 Uploading the bank statement screenshot for the same.
Jun 02, 2017
Updated by Srini_0753 Please provide update on the complaint..
Verified Support
Jun 04, 2017
Airtel Customer Care's response Dear Srini,
This is with reference to your post dated 18 May 2017.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at [protected]@in.airtel.com
Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Jun 05, 2017
Updated by Srini_0753 Don't you see the comments which i posted? Issue is still not solved. What is the next step I have to do if I am not getting proper response here..
Jun 05, 2017
Updated by Srini_0753 Without checking the previous comments, just responding for nameshake. I didn't except this kind of response. Like me how many people are losing money unnecessarily since we are utilize digital mode of transaction.
Jun 05, 2017
Updated by Srini_0753 If there is no refund will be given, highlight upfront instead of I am wasting time to give all details in the comments including account statement screenshot as well.
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