Airtel — refund of my excess amount with airtel rs.100770.00

Address:

New Delhi, Delhi, 011

0n 11.11.2017, an excess amount of rs. 100770.00 made to airtel via paytm for fixed line connection number [protected], relationship no. 11747568. (Documents already attached). After discussing the case with airtel support team and submitting all the necessary documents and proof of payment, i was assured the payment would be refunded back within 7 working days w. E. F 11 november 2017. But, after taking several follow ups, issues not resolved. I appreciate if you could refund this payment.