Airtel — refund of security deposit amount of Rs. 1000 for airtel number [protected].

Address:

Gurgaon, Haryana

I applied for fixed line connection on 22 March 2015. I got sms stating that fixedline installation order no. 33286345 will be processed in 3 day. For which I paid Rs. 1000 (Rs One Thousand) as processing charges etc. through cheque. Few days later I got a call from airtel executive that due to some problem activation is not possible and your money will be refunded within 21 days. After 21 day when I called to the executive regarding the refund, he told me that we are rectifying the fault and the connection can be done. Later on 17 April 2015, I got a message that your new airtel fixedline no.[protected] could not be activated and activation fee of Rs. 1000 will be refunded via online transfer in your bank account by 17.04.2015. After waiting for another 20 days after 17 April2015, I emailed a request regarding the refund. On 5 may 2015 I got a mail that that few documents are required i.e. 1. Scanned copy of cancelled cheque 2. Bank account number 3. IFSC code 4. Branch, which I provided on the 7 may 2015. Further I received a mail (reference number is[protected] assuring me that the amount will be credited to my bank account by 06 days. After 10 days of waiting I dropped a mail on 17 may 2015 regarding the non compliance of the words. On 19 may 2015 I received a mail stating that my request has been registered, reference no. 55891258 and once again assured me that the same would be resolved by 11 June 2015. I don’t understand what is the issue which is to be “RESOLVED”. It is simply a cheating with the customer. I am sorry to say that the services of airtel is very poor, they will be giving you assurance and not doing any thing. Ashok Sharma Mob. No. [protected] [protected]@gmail.com