[Resolved] Airtel — Refusing to provide connection

[Resolved] Airtel — Refusing to provide connection

A anuvinu123

The concerned official, I have applied for a new airtel dth connection on july 8 2020 and today the executives from airtel has refused to provide the connection. The reason they mention is that there is a problem with local dth service providers. There is an old airtel dth connection at the same location and almost all houses in the neighbourhood have various other private dth connections such as videocon, tata sky and including airtel. I have mentioned all this and even escalated the issue to the airtel nodal office in bangalore, but rather than providing a solution, they have outright denied my connection request. Request trai to intervene and help provide a solution and strict action be taken against airtel. Regards, Vinod kumar Was this information helpful? No (0) Yes (0)
Jul 17, 2020 Complaint marked as Resolved Post raising this complaint, airtel has contacted and agreed to provide DTH service upon the condition that I agree to pay an extra ₹250 for a private technician and to pick up the technician from a a little distance. All the above mentioned conditions was agreed my me even before, but they still had refused, but now post this complaint raised, they have come and installed DTH and provided service. Thanks for the timely intervention. A suggestion, kindly do investigate this problem with local DTH providers who neither provide reliable service nor do they allow other dth services. Airtel customer support has been notified about the posted complaint.
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