Airtel — reg. international roaming and credit limit

Address:

Chennai, Tamil Nadu

Dear NodalOfficier,

This is Bhoopathy, am using [protected] for around the past 13 years.
In the last month, I have charged a huge amount as a bill of Rs.8576.

I have activated the Zero rental international roaming on 28th April 2019 through Airtel mobile App and went to the UK and came back yesterday.
While activating in the Mobile app I seen the standard rates are application only and no other conditions.
I have set my credit limit as Rs.3600, but while roaming it crossed that and charged more.

Actually, I did not use any Airtel services during my travel it happens accidentally in the background.

I called customer care and informed about this. At that time they saying credit limit not applicable for international roaming. But while activating in the Mobile app there is no terms and conditions.

It is purely a mobile application issue. The credit limit is mainly to avoid huge bills, but without user information, the functionality got stopped.

since there is no proper information to the user about the terms and conditions. There is no “*” mark or link or even a word about the other charges and conditions.
I have attached all the screenshots.
It is a very huge amount for me, I can’t able to pay it. Even I not used your services actually I am ready to pay my credit limit amount Rs.3600.

So consider my request and please waive off the amount above the credit limit.

Otherwise, I have no other option to proceed to legal proceedings with the proofs with the help of my layer.


Thanks,
Bhoopathy