Airtel — Regarding Airtel broadband connection shifting : [protected] : HSR to AECS Layout : Bangalore | |||
Hi All, I am a platinum customer of Airtel broadband services in Bangalore for almost 4 and half years in HSR Layout. I wanted to shift the connection to AECS Layout where the service is available. I requested for connection shifting and they checked the feasibility and came up stating connection can be provided without changing my present number but they said the plan would be changed and I agreed for that. The pain starts here, every day one person will and say they are gonna provide connection today and again another person will say connection cannot be provided. Infact one day a technician by the name Sunder/ Sounder came to my new location and was about to provide the connection but it was 6 in the evening so he left and said he will provide tomorrow and never turned up. Almost 4 to 5 people called me and keep on saying the same thing. When I researched there are other customer using broadband in the same locality and the funniest part is the Airtel broadband office is in the same street where I requested the shift. I never thought or expected that Airtel would provide such a worst service where I used to get best service in HSR Layout and all my issues used to get fixed and will not take even 24 hours. I inquired with the local people and came to know that the service people work with some Airtel sales team so they are indirectly forcing the customers to close the present connection providing and causing these many problems so that I will close the connection and go for new one and these people will get a sale and incentive. I am going through this pain for almost 3 weeks without a concrete and final destination from Airtel. My Airtel landline number is [protected] and my alternative contact number is [protected]. I strongly recommend other not to take these kind of pain for shifting the connection because in this case Airtel is at the worst side of customer service. If at all Airtel want to get in touch with me and resolve the issue, the best time to reach me would be after 3 PM IST. Was this information helpful? | |||
2 Comments | |||
Comments
Umesh,
I spoke with one of the technician from Airtel this morning and he clearly said that connection can be easily provided without any issues and the feasible speed available is also 8 MBps. FYI that technician name is Laxman. This airtel office is less than 100 meters from my new residence where I am requesting to shift the connection in AECS Layout, B Block.
I spoke with one of the technician from Airtel this morning and he clearly said that connection can be easily provided without any issues and the feasible speed available is also 8 MBps. FYI that technician name is Laxman. This airtel office is less than 100 meters from my new residence where I am requesting to shift the connection in AECS Layout, B Block.
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This is with reference to your post dated 14 December 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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