Airtel — Regarding cheating and breach of trust by Airtel and Airtel DSA for mobile no. [protected]

Address:	Bangalore Urban, Karnataka
Website:	www.airtel.in

Dear Sir, I have been cheated to the core by Airtel who has taken me for a ride. Even after escalating to Nodal Officer and Appellate authority there is not action. This is absolutely tyranny on their part. The details of my complaint are in the body of my email attached below this cover letter. I urge my fellow consumers not to port to airtel as they take customers for a ride and have no humane consideration whatsoever for the consumer. Request you to please help resolve and take action Warm Regards Vipin Menon [protected] Subject: Re: Regarding cheating and breach of trust by Airtel and Airtel DSA for mobile no. [protected] From: "Vipin V Menon" Tue, 22 Sep '15 9:43a To: "121", "nodalofficerkk", "appellatekk " Cc: "[protected]@trai.gov.in" Respected Appellate Authority, I am being harassed by Airtel and they are not heeding to my grievances and not providing any resolution either. Request you to please help resolve my grievance. My costs are mounting up due to unfair tariff and this is a horrible experience. Please do the needful. Warm Regards Vipin Menon [protected] From: "Vipin V Menon" Sent: Sat, 19 Sep 2015 19:53:46 To: "121", "nodalofficerkk " Cc: "[protected]@trai.gov.in", "appellate.[protected]@in.airtel.com" Subject: Re: Regarding cheating and breach of trust by Airtel and Airtel DSA for mobile no. [protected] Respected Nodal officer, Please note that I have not received any resolution or even an acknowledgement from Airtel on this issue. Hereby escalating the matter to your kind self and expecting an immediate resolution on the same. Warm Regards Vipin Menon [protected] From: "Vipin V Menon" Sent: Fri, 18 Sep 2015 00:20:46 To: "121 " Cc: "nodalofficer.[protected]@in.airtel.com", "appellate.[protected]@in.airtel.com", "[protected]@trai.gov.in", "appellate.[protected]@in.airtel.com" Subject: Regarding cheating and breach of trust by Airtel and Airtel DSA for mobile no. [protected] Hi Team Airtel, This is to bring to your attention that I just ported my number : [protected] from Idea to Airtel. At the beginning of my portability, I was approached by an Airtel DSA (Touch point Tele Services Pvt Ltd Banglore) through a mobile number [protected] and email id postpaid.[protected]@gmail.com. I was first provided myplan options which I said I am not at all interested. Then the lady executive of the DSA told me that in Rs 599 plan I would be getting 1640 minutes of local + std (1440 would be the free base minutes + 200 complimentary minutes as a part of MNP offer) and 500 minutes of 4g data and 300 local + national sms free to which I agreed to port to Airtel. Today when I finally got to ported to Airtel, to my utmost horror, I found out that I was ported to a 599 myplan family pack and not the original plan which was promised to me. Even if I optimally tailor and combine the packs, I would not get the total number of minutes + data+ sms promised to me hence this is not at all agreeable to me. I even contacted your customer care instantly and spoke to an executive Sunil but I have not at all been offered any favourable resolution on this and hence I am left with not other option but to address this email. This is a huge cheating by Airtel to bring customers to their network. I feel extremely betrayed and harassed by Airtel. You can access the CDR of the entire conversation through my past operator IDEA to assess the authenticity of my claim. I want this situation to be resolved at all costs and the promised plan made available to me as I have trusted Airtel and ported to your network. This is highly unprofessional and unbecoming of a reputed brand like you. I would also want you to take strict action against the said DSA for cheating and betraying by adhering to unprofessional tactics. I would like to caution Airtel that in the unfortunate case of this not being resolved favourably by you I would have to resort to legal remedies as this clearly tantamount to cheating, harassment and breach of trust. Thanking you in anticipation of a positive resolution of my grievance. Warm Regards Vipin Menon Bangalore [protected]