[Resolved] Airtel — Regarding double deduction of single recharge 1496

Ankush0121

from Shimla, Himachal Pradesh

Address:

Sirsa, Haryana, 125104

I today recharged my no [protected] (Airtel punjab) with 1496/- from my balance.. But company deducted two times 1496/- i. E 2992/- from my balance.. N they are denying to give me my money back.. Benefits given by 1496/- is same.. Thus 2nd is useless.. I done this recharge from airtel app.. It is also showing transaction only once i. E at 6:42 pm but money deducted twice.. I felt cheated.. Plzz help me to get my money back... Thankyou

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Oct 6, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Aug 30, 2016

Updated by Ankush0121 I just seen msg..i have recieved their message also only one time at 6:42pm(Recharge done on 30-Aug-16 06:42 PM, MRP:Rs1496.00, PF:1299.87, STax:Rs195.13, Talktime:Rs1.00, Balance:Rs582.39, TransID:36113.[protected], Benefit:Instant 1GB 3G/4G 28days .Now for 1 year get 1GB 3G/4G 28dat just Rs53, 2GB 3G/4G at Rs95, 5GB 3G/4G 28dat Rs258)..how can they deduct my money twice..its very unfare..i will have to take help of consumer court..their customer care executives lied that i have done it two times..what the hell is this..why should i spoil my 1500/- ..its very big amount..i want my money back

Aug 30, 2016

Updated by Ankush0121 Sorry 1496/- not 1500/-

Verified Support

Aug 31, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 31 August 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Sep 05, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 31 August 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd