Airtel — regarding profile mismatch

Hi,
Actually, i am having a problem while use the airtel mobile no. [protected] the user name is dayal singh and i have been using this no. For five years ago but now the all airtel services have been blocked due to this we have discussed the nearest airtel storage and they told us the user name is wrong mentioned (Payal singh) instead of dayal singh as id proof. This mistake was done by the side of airtel end because we¿d submitted the correct id proof with correct name and adderess. So request to all please look into this and solve this issue we are very thankful to all of you. Thanks a lot!!

Contact no. [protected]
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I have got a new simcard in replacement of old one today(3rd Mar at 11am) . My old simcard is not working now and new simcard is not able to make/receive any calls or internet yet It is showing network.
I have attached the screenshot which shows the network availability.

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