[Resolved] Airtel — Regarding your working staff

nidhi choubey

from Lucknow, Uttar Pradesh

Address:

Ajmer, Rajasthan, 305001

I am from ajmer, & want to complain against staff member of airtel office which is in, Amar Plaza, ajmer.
I took the sim of airtel in August 2016. I have asked for a prepaid sim, the worker had given me a postpaid sim..and afterwards said sorry for the mistake n told that after 4 months they will convert the sim to prepaid.
After 4 months when i went to office, they said this is a postpaid sim so it will not b converted to prepaid.They misguide me.
From last 3 months i am not using any services of airtel, but still every month my bill is generating. And i payed the amount. I am quite disappointed
I am dissatisfied with your company, services & staff attitude. Due to this reason i am walking out of airtel.
And now the 500 rs, which i am paying without using your services...had pulled down the image of airtel company

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Apr 27, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2017

Airtel Customer Care's response Dear Mr. Choubey,

This is with reference to your post, dated 11 March 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Mar 17, 2017

Airtel Customer Care's response Dear Mr. Choubey,

This is with reference to your post dated 11 March 2017.

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd