[Resolved] Airtel — Register for Broadband connection

Beena Pemmaiah

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560025

On 25th Jan i requested to register a booking for Broadband connection online. i got a call from from number [protected] & the person scheduled to collect the address proof document from my house address on 26th Jan at 4PM. i received the SMS with reference number ONTMBANGA30260972C. However on 26th Jan no one turned up. I got a call again on 27th Jan from number [protected] stating that on 26th Jan the person was on leave & a person will be assigned to collect it from my office address. i got a call that day from the number [protected] asking for my office address & timing. However he too never turned up.

On 30th Jan, i called airtel customer care & spoke to Ms. Sindhu regarding the same. However she says there is no record for my request & it shows as a dummy record!! she keeps me on long holds, couple of times & then says that i can either register again or file a complaint. i asked for a complaint. She assures me that within 24 hrs things will be resolved.

I dont get any SMS (as usually happens) for this complaint call. Also have not heard from Airtel till now regarding the same. its been more than 24 Hrs.

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May 10, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 31 January 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

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Feb 02, 2017

Updated by Beena Pemmaiah Dear Ms. Akanksha Singh,

Why would you need any alternate number to resolve the issue when i am available on my current number any time ??? Do you need more excuses to hide behind.??

Regards,
Beena

Feb 02, 2017

Updated by Beena Pemmaiah After my last post, i received 2 useless calls from Airtel reps who had no clue what they were looking for. Instead of doing the needful, Airtel is still busy making calls to figure out what is happening. So much manpower wasted for one connection!!

Verified Support

Feb 05, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 31 January 2017.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Feb 07, 2017

Updated by Beena Pemmaiah Dear Ms. Akanksha Singh,

Looks like either you are blind or you do not understand english. I have responded on 2nd Feb twice.

Why would you need my alternate number when i am available on the number already provided. Also i did receive a couple of calls from Airtlel reps, who had no clue what was happening & wereasking for my address repeatedly.

Hence this looks like a total waste of time.

Regards,
Beena