Airtel — registering mobile no to other person name even though my id and other documents are received.

Address:

003, Vinyas Regency, Pavaman Nagar, Kembathahalli Main Road, Gottigere, Bangalore, Karnataka, 560083

Airtel received my and my wife id proofs when i ported my ph no to airtel. I retained mine and my wife's mobile nos. Though i submitted mine and my wife id proofs and told them clearly which one is my no and which one is hers they registered with the nos in my wife's name. Now they aren't ready to accept the mistake and change my mobile no to my name. This is rediculous. How can they make such a big mistake?. This isn't just mistake it's crime. How can they assign my no to other person even with all that fancy technologies of aadhar card authentication and finger print scanners?