Airtel — Registration of sim card

Address:

6, 2nd street Venus colony Alwarpet Chennai 600018

Hello team Airtel,
I have been waiting since yesterday for activation of my new SIM card as my old card was not working. Please refer to my trailing mail.
I am on outstation travel and I am struggling with out connection and communication.
There have been so many mails and phone calls front and forth from my team with so many vague and needless clarifications sought form your end. While I understand your concern on security there is no one who is bothered in your team to do a quick understanding of the issue to a root cause and resolve it in a quick manner in order to help the customer’s urgent need. The least you could have done is to quickly understand the customer’s issue to resolve it to avoid inconvenience and then sought to rectify your errors which were from your end on records not due to any of our mistakes. Please note that this email id ([protected]@yahoo.co.in )of mine is what is mentioned in the bills and I have been getting all communications and bill intimations on this id till date and when it came to attending to a complaint you kept coming up with with vague replies stating that this is not the email on record and even disputing mails from our corporate registered mail id, it seems like your concern was not to help the customer in need but to keep dodging with out any efforts to understand the issue and it’s root cause.
My companies and I have been your customer for so many years with nearly 85 CUG connections across
1.Arkie Atelier design India design ( pvt) Ltd and
2. INCI construction and Interiors (pvt) Ltd,
and I happen to be the founder director of these companies.
You may please check with your own records and see for how many years we have been your customers and how prompt we have been on our payments.
With the way my request is being handled looks highly unprofessional from your end with no one bothered to do needful immediate action.
Tell me if this is how airtel works and if I should seriously consider completely changing our service provider .
I request all concerned to take immediate action to resolve the issue and meet me in person at my office and offer a detailed explanation on the issue failing which I may be forced to cancel all connections and move to some other service provider in addition to approaching the Consumer forum.
I hope at least this complaint of mine will be approached In a professional manner with due attention to its merits and proper action is taken at the earliest to avoid further bitterness and dissatisfaction to the customer.

Saravanan T S