[Resolved]  Airtel — Rejection of porting request and Delaying second porting request

Address:

Bangalore, Karnataka

This was one of my emails to the nodal officer: Hello, Thanks for your response and for intimating the team concerned. According to your statement, you say that the relevant team will UPDATE me on the status on the 26th of November. But according to the regulations of TRAI, the porting should occur within 7 working days ! And despite me mentioning the directions of TRAI, no corrective action has been taken up by the executive but rather sticks to earlier statement that an update will be provided by 26th. (Remember its just an UPDATE not PORTING!!!) Thus straight away neglecting the regulations of TRAI. Even otherwise, ignorance of law is no excuse. The audio call record is attached with this mail. Leave aside the update on the status, in fact the porting itself should happen within 7 working days. You are testing my patience as once in the past (Oct 20th), you have rejected my porting request without my consent ! (This is also a violation of regulation according to TRAI !) References: 1) http://www.trai.gov.in/WriteReadData/userfiles/file/measuresto%20protectconsumer...⇄ 2) http://www.medianama.com/2012/02/223-trai-asks-donor-operators-not-to-cancel-mnp...⇄ 3) Audio call recordings attached 4) Mail communications in thread for details like reference number .. etc FORMAL COMPLAINT TO THE NODAL OFFICER BANGALORE: Major Issues: 1) Rejecting my porting request which was initiated on 20th October, 2013 - Porting ID: AX232645 without my consent. 2) Pending of second porting request despite completion of 7 working days. - Porting ID: AX519184. 3) Customer care executive declining to port despite me mentioning the fact that TRAI mandates porting within 7 working days and states that an UPDATE would be provided on 26th Nov. And in this whole process I have wasted lot of time, effort and money which was absolutely unnecessary! 1) Had to travel multiple times to the recipient operator unnecessarily to understand what was going on regarding my porting issue. (Remember travelling in Bangalore is damn hectic and me being a working individual, reaching the recipient operator's store within the working hours is at the cost of my professional work and time) 2) Unnecessary submission of photo copies of documents for id, residence and photographs for validation purposes multiple times. 3) Wasting ample amount of time on drafting e-mails, talking to customer care executives and bearing unnecessary bugging by AIRTEL representatives once the porting number id was requested for. (Multiple times airtel representatives called me to get details on the recipient operator and asking issues for porting and providing booby trap offers at the time when requested for porting id.) 4) Plenty amount of time and resources was spent in order to understand, gather, and equip myself with the relevant resources and guidelines of TRAI. (I had to download a call recording software and deploy it on my phone, so that I can record any call made by airtel representative, looked into TRAI websites and other blogs regarding porting guidelines) 5) Wastage of a considerable sum of money and time as I had to repeatedly recharge my phone for lesser denominations and not using monthly packs for STD calling, Data packages as I believed that I would port within the next seven days every time since Oct 20th thus ending up spending lot more than I actually would. And also had faith in an operator like airtel that it would follow regulations put up by TRAI. (Many a times I did not even recharge my phone or credit an internet pack expecting to port thus causing tremendous inconvenience to myself as well as to relatives and friends.) - Shanmukha Sreenivas P (PLATINUM AIRTEL CUSTOMER) - honorary title conferred upon me by airtel