Airtel — Requested Broadband service disconnect due to poor service

My Broadband connection is not working since 15th Oct'23, whenever I tried calling the customer care, they say it will be resolved in 3-hours as there is an outage, but still the problem is continuing. multiple calls made to customer care no proper response, I am with Airtel for the past 15-years and have procured 220 connections for my team as dedicated broadband lines and data cards. but today with this kind of service I am really fed up, being a corporate professional and working from home due to hybrid model without knowing when this connectivity issue will be fixed, I am travelling 50kms to and fro to my office daily because of this issue. the sad part is I have also written to the Executive desk on this issue but no response till now. No wonder why the customer support team is not responding. After being associated with Airtel service for more that 15-years, look at the way you treat your customers. (DSL No:[protected]_tn)