Airtel — roaming pack not activated even upon request and bill generated for 4.9k

Address:

560049

I had called airtel on 3rd july 2019 and requested for 1499 pack activation for 10 days romaing in thailand for my travel starting 6th july to 12th july

It was not activated and now i have a bill of more than 4500

I decided to pay the bill and port but on 10th of july retention team called me and said that it seems its a mistake from their side and charges would be waived off once bill is generated on 24th july. On 24th july i called customer care and now they are refusing waiver saying i have deactivated my pack, which i havent. Also, appelate and nodal teams are not replying despite sending mails on 31st july 2019.

These charges are false and airtel has accepted that its in the 3rd july notes that i have requested data pack worth 1499 activation. I am not ready to pay this false inflated charge

Aniket
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