[Resolved]  Airtel — Rs 29 monthly recharge fraud..

Address:	Mumbai City, Maharashtra, 313324
Website:	www.Airtel.in

Sir,

Recently Airtel launched a Rs 29 3G recharge with 30 days validity. To any non suspecting customer this recharge feels like a remaining data extention plan as firstly 75 MB 3G is a unusable data option for one month even for basic usage and secondly all other 3G monthly plans like Rs 96 etc offer this feature, but this recharge does not extend the existing data.

Airtel has introduced this recharge just to fool customers into using this as a data extention plan.. but they eventually end up losing their previous data as well as phone balance.

I suffered a similar issue as my 4 GB data worth Rs 850 was forfeited when I did this 29 Rs recharge, secondly I also lost Rs 125 mobile balance as 3G started working on my main balance without any warning.

This was a loss of more than 1000 for me. No wonder there will be thousands of other who have suffered the same problem.

If the company is not giving data continuity they should at least add a disclaimer along with the recharge option.. but no such warning was given.

When I contacted customer care they refused to write my complaint and told me to switch to other operator if I'm not satisfied with airtel services. Too much of proud as a number one company will soon bring it down I'm sure.

I want Airtel to take this matter into notice and recredit my lost data of 4GB and phone balance of Rs 125 or I'll shift all my airtel numbers to other operator and drag this matter to TRAI and Consumer court as my brother is a lawyer and RTI activist and we do not hesitate to take public interest matters into courts irrespective of the amount involved.

My phone number : [protected]
Recharge date : 25/9/2016

Regards,
Atul Jain
Rajsamand
Rajasthan