[Resolved]  Airtel — rude behaviour of customer care executive Ms.anushka(kr puram center bangalore)

Address:

Bangalore, Karnataka

i had a query on my bill for Aug 2014. my usual bill is around Rs.600-700, and i got a bill of Rs1500 and i wanted to know why. the plan i have is 299 call and 250 data for 1GB .and my bill ends on 25 of every month.and on 24 i got a msg telling am exceeding the data plan and so i called the airtel to add a one time packet. the executive told why i need to add as in short time ie.25 midnight it will become the next month.so he didnt add the packet .and now it the bill has come so high. my complaints: 1.why doesnt the airtel be very clear on the charges. 2. Rs.150 PACKET 500 MB and for 400 MB without packet Rs.1200 !! what type of calculation and difference is this!? IT ISNT LOGICAL. and i bet most of the customer wont know this. Rs.3 per MB !! and not even 3G ! 3.when i was discussing this, the executive(customer care KR puram bangalore) Ms anushka started speaking rudely to me ! if she is so short tempered she shouldnt be in the customer care center . the conversation between me and the executive is recorded i want the airtel higher authority to hear to it . 4. and the worst part, when i wanted to complain on the executive, they never gave a no. and 1 executive when asked where exactly the office is situated he told i dont know the address as i am new to the job. i wasted all my morning but couldnt find a direct line to any of the higher managers or authorities to report this. is this how airtel functions?? am still skeptical on whether my query and action will be taken on that executive my no.[protected] and further more 3 times my data plan was changed without my consent and n asking they reverted back to original plan. hoping AIRTEL becomes more transparent, clear on charges(even the SMS sent by airtel doesnt tell how much charges !! it only says charges applicable) and hope AIRTEL customer care are more friendly and helpful and finally let there be contact no. of a higher authority to be contacted on any problems.