[Resolved] Airtel — Sending bill for the connection that was never given

Selvaraj Ranganathan

from Delhi, Delhi

Address:	Chennai, Tamil Nadu, 600083
Website:	www.airtel.in

Story of Fraud Connection: When I was already using a broadband connection (landline [protected]), one Airtel executive came to my house and got a form filled by me saying a new fibernet connection will be given to me (to improve speed) post which i can cancel the existing connection. But I never got any calls from the executive, nor did i receive any call from any airtel technician regarding fibernet connection. No installation happened obviously. But to my surprise I started getting SMS and calls asking for payment for the connection that was never given. I called customer care and got it cancelled and got the due for this duplicate connection waived off (that is what the mailed from a nodal service specialist Ramya D stated). But after a month mails and calls resumed asking me to pay the amount, this time double the amount that I requested a waiver for.
First of all, why should I request a waiver, when no connection was given in the first place?
More irritating is every time a different person will reply or call me, to whom I should tell the entire story right from the beginning. And they would say they would get back, which they would never. I have written a complaint mail to airtel every time I got a payment reminder SMS or call, but they don’t provide any solution but have a different person write or call me regarding the payment.

This is a blatant fraud on the part of airtel. Hope writing it here brings me some solution.

My name: R. Selvaraj
Mobile: [protected]

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May 19, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Mar 24, 2017

Updated by Selvaraj Ranganathan the landline numbered of the duplicate connection is [protected] and here is the mail from the nodal officer (see points 3 and 4)

Dear Selva Raj,
Greetings from airtel!
This is in reference to your email requesting for a change of bill plan, activation of 99/- top up, billing adjustment and disconnection request for your airtel fixedline numbers [protected] and [protected].

1) Regarding landline number([protected]) :
We have registered a request for plan change to UL-ROTN Rapid Advantage 999 60GB (16Mbps/512Kbps) COMBO Plan and the same would be processed within 2 hours. Your revised bandwidth of 16 Mbps would be provisioned within the next 24 hours. We request you to reboot your modem after a period of 24 hours (Switch off and Switch on) to replenish your revised quota and bandwidth.
Rental would be calculated on pro-rate basis for both the old and new plans.
The revised bill plan will reflect in your selfcare account from next bill date[protected].

2) Regarding 99/- top up([protected]) :
I have activated the top up Rs.99/- local & STD calls and the same would be effective from[protected].

3) Regarding landline number([protected]) :

I have registered your request for cancellation. Your reference number is 77838038. Please quote this in any future communication. Your request will be completed by[protected].
Rental will be seized from[protected]. Incoming and outgoing calls will be barred within 7 days of placing the request.

4) Regarding billing adjustment([protected]) :
We have forwarded your complaint regarding billing adjustment of Rs. 884.70/- to the concerned team and the same will be updated within 72 hours. This will reflect in your next bill generation dated[protected].

For further queries, please do email.

And if this is not resolved immediately with complete stopping of calls and sms regarding payment reminder I will disconnect the existing broadband connection and all other airtel connections I and my friends have (all, airtel tv, broadband, mobile, etc.)

Verified Support

Apr 17, 2017

Airtel Customer Care's response Dear Selvaraj,

This is with reference to your post dated 24 March 2017.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Jun 06, 2017

Airtel Customer Care's response Dear Selvaraj,

This is with reference to your post dated 24 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Facebook - www.facebook.com/bhartiairtelltd