Airtel — service discontinued since a month & pathetic response from customer care

Ankush G

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411014

My Airtel TV (btw one of the most expensive but incompetent and pathetic service provider) is not working from last month. I had been contacting the customer care from a lot of time - instead of trying to help they try to show it was my fault - you should have contacted technician/customer care even though I followed up everytime. The service is still not working.

Once a technician came and told me you need to replace the cable - it is not taking the signal (btw it is less than an year I moved into a fresh new flat). I changed the cable still the service did not start & same story of pathetic responses from the customer care.

I would not suggest this service provider to any sane person. BAD SERVICE PROVIDER AND WORST CUSTOMER CARE.

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Comments

Ankush G

from Pune, Maharashtra

The customer care people are one of the most rude and ill mannered in talking to the customers. I spoke with of them today named Mohammad something & would say it as the ugliest experience of my lifetime. These guys seriously are uncultured and need schooling to be workable in their current duties.

I had the problem solved today after one month and it was not due to the cable but the previous technician could not identify the issue. The cable which was there earlier is as it is and the technician that came today found some issue with loose contact or something in the outside connector. I spoke with the customer care then for extension of service for the period the service was down (due to the issue was not found by the previous technician) - the customer care supervisor was extremely ill-mannered and told me it was my mistake and the extension could not be provided. I am not expecting any further support from this FRAUD customer care team and chosen to terminate Airtel connection. This has perhaps been the most negatively shocking experience from any service providers to me.

THUMBS DOWN TO YOU GUYS !!