[Resolved]  Airtel — Shifting & installation

Aug 17, 2016

Updated by icmam Sir,
Sure. I would like to share with you phone no. [protected] from which the call received on my registered mobile. But what is the reason for not attending the phone even a SMS was sent to call me back or often engaged whenever I tried to contact. I am writing to you to help further, all my efforts may go waste when I see the number of complaints and 14% is the rating of the customer satisfaction.

regards
Mohan

Aug 19, 2016

Updated by icmam In continuation I follow up with Airtel 121 and register the status of work/service. There was no call back from Airtel on 18th August 2016. But on 19/8/2016, there was a call from a Airtel person through Ph. no. 42184311 stating that broad band service is ready in my new address line but voice line is not working and they are checking today. I once again make this complaint and say that what is the causative factor for not make the through line ? and how long these fellows meddle with the poor infrastructure or unqualified technician?

I hope that the service will be rendered by 20th August 2016 ? if so I would be very much thankful and support you guys working very hard for the telecommunication service in India under the banner of 3G and 4G etc. Further, no charges would be levied for all these days (about 20 days) for my existing connection under tel no.42158963 for the August month bill.

regards
Mohan

Aug 22, 2016

Updated by icmam Sir,
I received a reply on 20th August 2016 through an enquiry (over phone) stating that at present the service could not be rendered and shifting would not be undertaken at present. hence I have been forced to disconnect the shifting process and termination of the facility for which it has been noted that some minimum charges could be waived and the remaining plan charges should be paid by me. What sort of facility provided for which I am charged? Without checking the feasibility (initially), the firm has replied that they would resolve the request for shifting by 5 days (based on the request for shifting issued on 30th July 2016).

Followed by under A/c. no.[protected] they have intimated for a new plan (Airtel-UL Rapid Advantage 1099 75 GB (4 Mbps) COMBO plan. Further enquiry, the firm replied that the request for shifting is under process and will be completed in 5 days. Further the firm subsequently informed that the issue (shifting work) will be resolved by 6th August 2016 (as per SMS received on 5th August 2016 at 11.11.10 am) on my registered mobile. But all my efforts were not effective and even after 15 days the firm did not act on that and at present it is not feasible to provide the broad band connection to my new address at present circumstances (but the bill for July 2016 is already generated in my new address). Ultimately the customer is the loser for not getting the services and bound to pay the plan charges even the service is disconnected on 31st July 2016 in my old address.

It is requested that when the fixed line is off and not connected into the new line and I understand that I need not to pay the plan charges until the service is resumed in my new address. Where is scope for waived the charges come into effect as informed by me. Any how I shall be sending a request to Airtel to withdraw my shifting request and cancel the service immediately without any charges for the month of August 2016.
Thank you for their co-operation and some lessons I have learned from them.

regards
Mohan