[Resolved]  Airtel — Sim activation service

Address:Chennai, Tamil Nadu, 600087
Website:www.expressavenue.in/?q=content/airtel

My Airtel SIM no. [protected] got damaged and I had purchased new Nano SIM in Airtel Store in Express Avenue Mall, Chennai on Sunday 23/04/2017 around 2: 30 pm asked them to convert to post paid. It was informed to that it will be activated by 4 to 5 hrs. But it did not happen. I tried calling them multiple times in their landline no. For my bad luck no responsible person in the store attended my call.
Next Day, Monday I didn't lose my hope, I tried calling them again and again then at last someone picked the call, I informed that my SIM is still not active they told me that there is some error in the SIM and I was suppose to go there and collect new SIM there. After that they told me that I don't need to visit them my post paid SIM will be active in 2 hr and they will call back to me. But nothing happened till now @ 10:43 pm on 24/04/2017.
Now, my turn for next day begins tomorrow I totally lost hope in Airtel & Airtel Store in Express Avenue Mall.
I had paid Rs. 300/- for this SIM activation/post paid. My kind request please activate my SIM I am missing plenty of calls and in future I will never turn back to Airtel Company that too this Airtel Store at EA mall, Chennai.

Let me Port out choose other network, please don't frustrate the customer with fake promises and irresponsible behaviour.

Regards,

Vijay Raj. U
[protected]
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May 28, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Apr 25, 2017
Airtel Customer Care's response
Dear Vijay,

This is with reference to your post, dated 24 April 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Apr 27, 2017
Airtel Customer Care's response
Dear Vijay,

This is with reference to your post dated 24 April 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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