[Resolved] Airtel — Sim card deactivated without my notice

Arvind987

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560093
Website:	www.airtel.in

I have been using airtel number (725xxxxxxx) for past few years. Till yesterday the card was working fine but today morning its showing as sim is not activated and card is not provisioned.
All my accounts are linked with this number and am not able to do anything. I got this number in bangalore and last week moved to pune.
I cant call customer care as the sim is deactivated. And when i call from other numbers i am being asked to call from karnataka number or [protected] but when i call the second number the representatives didnt provide any support and they said they deactivated as their database is not updated . Because their database is not updated how can they deactivated my simcard. Now am not able to access any of my bank account because of their negligance.
When they are not concerned about customers then why are they providing fake service.

I need some action to be taken ASAP.

Contact no : [protected]

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May 10, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Dec 03, 2016

Updated by Arvind987 Airtel database seems to be not updated for past 3 to 4 months.

Verified Support

Dec 06, 2016

Airtel Customer Care's response Dear Arvind,

This is with reference to your post dated 3 December 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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Dec 23, 2016

Updated by Arvind987 Its not yet resolved.. i have submitted the required docs as mentioned in marathalli aortel showroom but i didnt get the simcard. I even dropped a mail to airrel presence [protected]@in.airtel.com but i didnt get even a single response. I dont have any bangalore number here to call the customer care in bangalore now am in the middle of no where.. it seems just for a name sake i got a reply..

Dec 23, 2016

Updated by Arvind987 Later if i called airtel i will get a response that airtel database has not been updated that i have submitted the documents..

Dec 28, 2016

Updated by Arvind987 It has been one month i havent got any proper update. Please atleast let me know if you cant help atleast i can go a head with consumer court.