[Resolved] Airtel — Sim card deactivated without prior notification and delay in providing the same number

Arvind987

from Bengaluru, Karnataka

Address:	560093
Website:	Airtel.in

This is my 4th complaint as my previous complaints were marked as resolved without providing solution.
Please provide me the same numner which was deactivated from your end without prior notice as all my govt proof and everything has that particular number.

https://www.consumercomplaints.in › airtel › airtel — simcard de activated without any notification
Airtel — simcard de activated without any notification

Phone/mobile number: [protected]

Alternate phone/mobile number: [protected]

I have been using airtel number (725xxxxxxx) for past few years. Till yesterday the card was working fine but today morning its showing as sim is not activated and card is not provisioned.
All my accounts are linked with this number and am not able to do anything. I got this number in bangalore and last week moved to pune.
I cant call customer care as the sim is deactivated. And when i call from other numbers i am being asked to call from karnataka number or [protected] but when i call the second number the representatives didnt provide any support and they said they deactivated as their database is not updated. Because their database is not updated how can they deactivated my simcard. Now am not able to access any of my bank account because of their negligance.
When they are not concerned about customers then why are they providing fake service.

I need some action to be taken asap.

Contact no : [protected]
Mail id : [protected]@gmail.com

I submitted this complaint but its been marked as resolved without any solution.
I have been following up but there is no response..

I have submitted the required docs as mentioned in marathalli airtel showroom but i didnt get the simcard. I even dropped a mail to airrel presence [protected]@in. Airtel.com but i didnt get even a single response. I dont have any bangalore number here to call the customer care in bangalore now am in the middle of no where.. It seems just for a name sake i got a reply..

Later if i called airtel i will get a response that airtel database has not been updated that i have submitted the documents.. And thhe complaint has been marked as resolved without any solution

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May 15, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 28 December 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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Jan 07, 2017

Updated by Arvind987 Its was not a resolution as when i sent my documents and tried to get the sim via my friends i was informed that i have to make my presence in bangalore to get the simcard which is not possible for me within next 1 or 2 months.. can you let me know whether i can get the same number in maharashtra ? If not please do let me know how it can be done. If possible please arrange a call back to my number.. [protected]