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Airtel

[Resolved]  Airtel — SIM card issues and pathetic customer care support

Address:560100
Website:www.airtel.in/applications/xm/MobileCustomerSupport.jsp?CIRCLE=4&CIRCLENAME=Karnataka

Please find the details of the issues with Airtel service and the pathetic customer support (have visited the service center thrice and the issue is still not resolved)
1. The SIM is not detected in my cellphone, I submit it for servicing thinking the cellphone has problem, they keep it for 4 days and then show that other SIMs are working. I go to Marthahalli Airtel (on 13th May) and get a new SIM, thinking it would work. The SIM doesn't work.
2. I go to electronics city service center, the lady says SIM is not registered and I should get another SIM (which is not universal) and she asks me to get the documents, which I have but she needs a photo as well. So I get a photo and visit the center in the evening one more time. New SIM (third) is given to me and I am told it would be activated in 4 hours. This happened on 14th May
3. More than 24 hours later the SIM is not activated, on calling airtel I am told that the SIM number is not reflecting properly and I need to visit the airtel center one more time. I ask them to raise a complaint and they deny saying the on phone we will not do anything, you have to go to center and we will not take the complaint as well (on 15th May).
4. Now instead of correcting the SIM issue I am asked to give details to validate the email address. In any case if I am fake person you should make the SIM corrected for the account holder. What is the need for this question?

The SIM is still not registered and I am asked questions not relevant and the service center is not taking complaints (and providing SR)?
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Aug 10, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
May 15, 2016
Airtel Customer Care's response Dear Mr. Rana,

This is with reference to your post dated 15 May 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Jul 10, 2016
Airtel Customer Care's response Dear Mr. Rana,

This is with reference to your post dated 15 May 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Complaint comments 
3 Comments

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Comments

There is no support, the email details were already provided in the said email. But you didn't read the email and replied 1 hour back saying give alternate number. Please read the email chain going for 4th day now, you would get all the details.
And have the common sense to understand that you should not be asking these details on public forum.
Reply
Having done numerous calls and four visits to airtel service center, and encountering the non-supportive behaviour (where a reply is given without reading the email), I am adding senior airtel executives.
Hope this issue gets resolved asap.

nodalofficer.[protected]@in.airtel.com, "[protected]@in.airtel.com", appellate.[protected]@in.airtel.com, [protected]@in.airtel.com, Gopal.[protected]@in.airtel.com, ceo.[protected]@airtel.in, Srinivasan.[protected]@in.airtel.com, raghunath.[protected]@in.airtel.com, airtel.[protected]@airtel.com
Reply
Spoke to the Service Center for the fourth time today. She is saying she is not aware. It was changed and changed again, what the heck is this.
Can you tell me who can solve this, Service Center says they don't know (would ask Manager and would tell).
The phone support saying they would not do anything, I need to submit documents and form one more time.
Reply

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