[Resolved]  Airtel — Sim card registration failed - asks money to apply for a replacement sim

Address:Ernakulam, Kerala, 682025

Hello Sir,

Just want to escalate an issue regarding my airtel post paid number [protected]

This sim card just failed. It has no physical damage whatsoever. Still looks brand new. But its not registering on network. hence, I am asked to apply for a duplicate sim, which is all very difficult for me as I am very busy. It also asks for a Rs.25 payment.

The sim is fine, un-tampered, un-swapped.. Still looks brand new. I havent played with it to damage it.

So, if it fails just like that, remember, the mistake is yours, not mine. Why should I take the burden to rectify it.

I would like to port out my Airtel number to some other networks. Would you please give me a Unique port number, as I cannot do this from my sim right now.
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Aug 11, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jul 05, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 28 June 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Complaint comments 

Comments

The complaint of network drop have been resolved. But still I am facing troubles with 2G connectivity.
Range is full. But the speed is lower than a GPRS connection. Takes over 2 minutes to log into google home page.

How do you expect us to use 2G at that speed. Its as good as not having an internet connection.

Please let me know how do you intent to resolve this issue.

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