[Resolved] Airtel — Sim deactivated and assigned to another person

ganesh26066

Address:

632009

I am using airtel sim ([protected]) for around 6 years, i am not able to use this sim for 2 months.. Now it is deactivated and assigned to other person.., it is very worst... For any 3g or 4g connection, they came to my home and delivered 4g sim, if i am not using sim they have to send letter to my address.. Without this, how airtel is deactivating sim of a valuable customer.. Today i went and asked airtel customer service center (Vellore), they cooly saying my number is assigned to another person.. Really unhappy with airtel service

Was this information helpful?

No (0)

Yes (0)

Dec 8, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Nov 01, 2016

Updated by ganesh26066 Prepaid airtel sim, vellore, tamilnadu

Verified Support

Nov 02, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 1 November 2016

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Nov 07, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 1 November 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd