Airtel — SIM got Damaged and no Customer care is pathetic

Address:

D605, Mantri Webcity, Kothanur, Bangalore - 560077.

My SIM card for prepaid number got damaged having mobile number [protected], there is no method to report a complain for the same. Airtel talk big in media but when in come for customer related issued to post there is no mechanism.

During this pendamic i tried all resources, visited stores but no soultion, in the webpage they mention about airtel store, all stores are having the same contact number (Very strange) and when you call the number the same is not available all the time.

so how do and from where shall i get a new SIM.