Airtel — sim not activated and harassment by airtel

Address:

122003

Sub-standard customer service and harassment
Relationship no.[protected]
Mobile no. [protected]

My mobile showed "no service" due to problem with the sim card on 10th march 2018.
I went to airtel office in good earth mall, gurgaon.
The lady there told me that she would need aadhar card of person in who's name the connection is. So i asked my uncle raman to whatsapp me his aadhar details. When i went back to the airtel office the lady said she need raman in person to submit his id. I understand there are rules but the lady did not give the complete information the first time. After running around and collecting information i was told something else.
On 11th march raman oberoi got a new sim (No.[protected]u) from airtel store vyapar kendra market, sushant lok-i (Pl read the bad google reviews of that store). We called airtel 121 and were told this will be operation after 4 hours. When it was not, i called airtel on monady 12th mar and registered a complaint with airtel rep gautam sharma, complaint no. 83996261. Nothing happened after that. We again called airtel and spoke to supervisor, pramod. He gave us "his word" that the sim will work within 24 hours. It did not. Again we called airtel and spoke to an executive and his supervisor, abhinav. This time there was some action and the airtel store vyapar kendra market called us and asked us to resubmit the aadhar to get a new sim[protected]u). We got a new sim on wednesday 14th march and were told that since its past 5:00 pm the sim will be activated after 8:00pm 15th march. Till 9:30 pm, 15th march the sim was still not activated. I spoke to mahesh supervisor, who told me that this has happened because i lost my mobile. Which is not true. I also spoke to his manager after being on hold for a long time. The call with the manager got dropped midway. I didnt get a call back or a resolution of my complaint after that.
Airtel has a very callous attitude towards its customers and there customer service is negligible. Every supervisor gave me a different reason for why my sim is not working. No one told me what is required from my side. 1 rep, 3 supervisors and 1 manager were not
Able to solve my complaint.
I want to register a complaint against airtel in the strongest of words and request you not only to get my complaint resolved but to take action against the company. There is still "no service" on my mobile.

Regards,

Vineet mehta
[protected]