Airtel — Sim not activated even after a month

Address:

Chandigarh, Chandigarh

I bought a duplicate sim from Airtel store at my office, Infosys Limited, Chandigarh on 23/12/2014. Earlier my sim was prepaid and I wanted a postpaid connection now on the same number. I submitted all my documents which included copy of FIR for the lost number, my Infosys ID and a photograph along with form submitted to get a number. After few days I was told that they need another ID which gave my address verification. The lady at the store told that a letter from HR will suffice. After again a couple of days, I was told that the HR letter got rejected and I need to give another proof. This time I submitted my Driving License. Again after few days of no response when I checked, I was told my documents have been misplaced and that I need to submit all of those again. I submitted everything again and my documents got submitted at the office on 10 Jan as was told to me by a customer care executive. And now on 16 Jan when I check with customer care guys, they tell me that only tele verification is left. I have gotten this message that network signals are available on my sim since 13 Jan and still I could not locate any signals/towers when I insert sim into my phone. These guys have wasted my time a lot. Now I am planning to buy another sim from some other store but I would seriously like an explanation for all the trouble I have got.