Airtel — sim was not active

Address:

461005

My sim wasgot damage and I stop sim through customers care airtel and
he requesting to take anew sim retail shop l also take anew sim (old number) at amount 150ruppes
But sim not active and tell customercare say that your sim was active but no sim not active and any single was not come to me I was facing problems because many relatives call only my airtel number and this number relative aadhar; gas and bank
My number [protected]