Airtel — STB surrender refund

biswajit_sahu7

Address:	Kolkata, West Bengal, 700015
Website:	www.airtel.in/personal/digital-tv

I have been using Airtel DTH for the last 9 years with multi-connection SD pack.
Now I wish to disconnect my primary connection and thus called 12150; to which I got to know that I have to return the STB, remote, etc on disconnection.
I believe that I have bought the STB and if I have to return it, Airtel should refund the price of STB.
Furthermore, when my STB was not working properly at a certain time, Airtel charged me for a replacement STB.
Now why should I return the accessories without refund (if STB is Airtel's rental then why would they charge me for fixing the faulty STB).

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Airtel customer support has been notified about the posted complaint.

Nov 09, 2015

Updated by biswajit_sahu7 My Customer ID is [protected].

Nov 11, 2015

Updated by biswajit_sahu7 Would appreciate a call to clarify the situation.
Regards, Bsiwajit

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Sahu,

This is with reference to your post dated 9 November 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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biswajit_sahu7

Would appreciate a call to clarify the situation.
Regards, Biswajit