[Resolved] Airtel — Suddenly, prepaid balance shown as na and cannot call | |||||
This morning experience that couldn't make outgoing call from prepaid airtel sim. Later check my mobile app to check the status of prepaid balance. To my surprise it shows na. Usually it will show zero (0) but it's strange showing na. Mobile number is [protected]. There is impossible to be balance to zero as it was recharged rs.250/- less than 4 days and it doesn't connect internet. On top it has all booster packs loaded with ample time frame to expire. Please expedite the checking and put back my balance. Was this information helpful? | |||||
Jul 22, 2016 Complaint marked as Resolved Looks it's caused due to the Double SIM and the primary SIM changed to the another SIM which don't have balance. Also within few hours I did got below reply from Airtel, which is pretty fast.
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Dear Customer,
This is in reference to your email regarding unable to view balance on airtel app for your airtel mobile number 9791805163.
At the outset, we regret the inconvienience caused.
We would like to inform you that currently your main account balance is Rs. 244.73/- .
Dial *121 *2# (Toll Free) to check your account balance and validity.
Further, we request you to uninstall and re-install airtel app for your number.
If still problem persists, please revert with the screen shot of error received for further assistance in this regard.
For further queries, please email. Airtel customer support has been notified about the posted complaint. Verified Support Jul 24, 2016 Airtel Customer Care's response Dear Rajendren, This is with reference to your post dated 22 July 2016. Thank you for the update. We are glad that your concern has been resolved. Let us know if you would need any assistance, we will be glad to assist you. You can also get in touch with us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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