[Resolved] Airtel — Surrendered the sim but it got restarted without my notice | |||
I was having a Airtel Sim bearing mobile no. [protected] on the name of Nirmal Kumar Goyal. i placed a request to surrender this sim six month back. but it didnt got surrendered. after six months i got a call to make the payment of pending amount on this number of rental. but as i was not using this sim how my payment got aroused after checking the bill we came to know that the amount was for rental amount only. apart from that we made the payment of the outstanding amount then again we applied for surrending the sim. after that i got a call from [protected] without giving me the no. i was asked to change the plan. i am having another no. of airtel i thought that they are asking to change the plan for the same. but in the evening i again got a call stating that in the morning you asked to change the plan and now u gave a letter to surrender the sim. then i came to know the case . i would like to ask that if a sim is already surrendered 6 month back how can it get activated on its own. encl. is the copy of the letter, money receipt and bill of the payment we have made. i would ask you get my rental amount been refunded as it is non of my fault. i made the payment but i desire to get my payment back. this is a formal letter else i wil l be bound to go to the consumer court. Was this information helpful? | |||
Apr 18, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Mar 13, 2017 Airtel Customer Care's response Dear Nirmal, This is with reference to your post, dated 11 March 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Mar 15, 2017 Airtel Customer Care's response Dear Nirmal, This is with reference to your post dated 11 March 2017. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Karishma Chauhan airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
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