Airtel — System showing wrong data usage, caused wrong deduction of data and money

Address:

Hyderabad, Andhra Pradesh

Dear Team, It is very shameful to happen with such a prestigious organization. Data usage you are showing are as bellow time data usage 8:22pm- 81.5mb 9:31pm- 100MB 10:44pm- 71MB 11:53pm - 91MB 12 to1am - 31mmnb 5:13am -71MB 6:26am -36MB 6:45am -12MB 6:53am -1.15MB 6:54am -1.15MB 6:55am -1.15MB 6:56am -8.4MB 6:57am -11.4MB 0 balance 6:56am 117 rs deducted The above data usage you have provided me when I asked for details. As I am using my connection since long and there were very limited use I do with internet and the timings you have shown here are completely irrelevant from my data usage period, you deducted my data on that timings. You have completely wrong information about data usage and as your system shows the usage and with that reference you can not claim you are true and we are wrong, because in my cell phone it is visible that how much data I have consumed from which time. I need clarification and my refund immediately in this case. Also your executive didn't took my complaint and disconnected my call immediately. I want clarification in this matter also. Why you don't take our complaints? don't we have right to file complaint against your wrong activities? I want answers of all these things. Contact me immediately and resolve my issue ASAP.