[Resolved]  Airtel — Take Care During Mobile Number Portability(MNP) With Airtel

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Mumbai City, Maharashtra

Hi All I just wanted to share my horrible experience with Airtel during Mobile Number portability Few months ago, I received phone calls from some executive, claiming themselves as Airtel asking me to switch to Airtel as they offer attractive benefits..After few conversations, somehow I did not feel so good and decided not to proceed inspite of receving multiple calls from that number. After that, last month, I decided to switch to Airtel and called up the customer care to know the details..Logged a ticket through their website as well..they said an executive would respond and so they did.. Almost the next day, the airtel executive came home, filled forms and took back supporting documents FORGETTING THE SIM CARD..On repeated calls, he handed over a day or two later.. THE SUPPORTING DOCUMENTS WERE NOT SUBMITTED ON TIME BY THE EXECUTIVE DELAYING THE PROCESS..My existing operator disconnected my service and the Airtel simcard did not work as well..The huge number of AIRTEL customer care calls made by me were either not responded or the customer care abruptly cut the call or they had no idea what I am talking about..they all made the same answer of restarting my phone and wait for 4 hours which by that time had already done a zillion times..atlast after 4 days one executive found the issue with the sim number.He mentioned that the SIM NUMBER RESGITERED ON THEIR SYSTEM IS DIFFERENT FROM WHAT I HAVE..Spoke with the executive(who handed over the sim card), who initially picked the call, promising to reach on the same day and give the card..(NO APPOLOGIES EVEN THROUGH I FACED PROBLEMS FOR 4 DAYS BECAUSE OF HIM)... But NEITHER DID HE COME NOR DID HE PICK THE CALL AFTER THAT..I was FORCED TO VISTI AIRTEL GALLERY... The response that people gave me..my god!!!...one fellow says that I SHOULDNT HAVE TAKEN THE SIMCARD FROM THE EXECUTIVE RATHER I SHUOLD HAVE VISITED THE GALLERY..AS SUCH EXECUTIVES COULD TAKE AWAY MY SIMCARD USING MY NAME..Inspite of telling him that i spoke with the airtel customer care and they said some executive will respond for the documents... if your people(AIRTEL) send me a wrong person, how am i to be blamed?!!..Infact I had done this MNP earlier as well in Bangalore and an executive came and picked the documents and it was a hassle free transaction"..., he kept iterating the point "MADAM THIS IS MUMBAI, ANYTHING CAN HAPPEN?"...What the hell was this customer care response!!!..And now they refused to hand over any new sim card mentioning that there was no prob with sim card, its just that i did not get the right one..they asked me to wait for another 48 hours(which would make it 7 days without any connectivity)...oh God!!!..and ofcourse to please me, they sent out a mail to their customer care mentioning the name of person who brought all the troubles.. One thing to be mentioned, is the worst customercare, showing faces as if they are doing me free service and the response, scaring people more mentioning that guy who gave me the sim card could be wrong!!!.. I made online complaints as well..And the next day night, I SPOKE WITH CUSTOMER CAR WHO RESPONED SAYING THEY HAD NOT CHECKED THE REPLY FOR MY MAIL (THEY SENT THE PREVIOUS DAY) AND SAID ITS NOT THEIR RESPONSIBILITY...sooppeerb!!!...Later in the evening, the same person came and handed over the sim card and he had activated all by himself(What the hell!!!) and NO APPOLOGIES.I had called the same fellow 3-4 days back, he had promised that he would provide the correct sim and has turned up only after so many complaints..This was the end of 6 days without any mobile network.. Few things I observed in these 6 days (1)Pathetic Customer care service (2)Each gallery considers themselves as seperate companies and not as part of Airtel..they dont want to take blame of another airtel gallery.. (3)The guy doesnt even check the Sim card number and hands over whatever he feels like (4)Till we switch to another connection, all is well..you get showered with nice talks and promises.Once we move to their network, they dont even respond (5)I seriously dont know whether the person changed the sim card intentionally...I somehow felt if i wouldnt have taken any quick actions, I might have handed over the sim card taken in my name to some other person...which could seriously invite trouble for me Name of Person who took my documents and gave a wrong simcard :: Yogendra Name of Airtel gallery visited by me :: chakkala(opposite to Apple heritage) So people take enough precautions