Airtel — Terrible Installation and bad customer support

Kuhelika Dey

from Hyderabad, Telangana

Apr 4, 2022

Address:	Hyderabad Telengana
Website:	Airtel Broadband

I have a complaint against Airtel, Telengana, Hyderabad.They promised me 24 hours installation but almost 72 hours passed, and it's not done. I have paid them upfront at the time of booking itself when they promised me the 24 hours installation. Their support is terrible, they keep saying that they're arranging callback, but nobody reaches out to me. Initially while booking, I was given a Sales contact, Arun Kumar. He is extremely unprofessional, never picks up my calls, doesn't help me at all. I cannot work as there is no wifi even after paying for it, and it's a huge inconvenience for me and my family.

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Airtel customer support has been notified about the posted complaint.

Apr 04, 2022

Updated by Kuhelika Dey My Airtel Xtreme fiber id: [protected]

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Comments

Kuhelika Dey

from Hyderabad, Telangana

Apr 4, 2022

I have now asked Airtel to cancel my order request as I am now resorting to other broadband providers. Now Airtel team is not acknowledging my order cancellation request and still telling me that their backend team will be contacting me within 72 hours even though I have made it very clear that I want to cancel my order request now and want them to process the cancellation request and initiate refund.