[Resolved]  Airtel — Took Payment and now says cant give connection

Address:Hyderabad, Andhra Pradesh
Website:www.airtel.in

I wanted an airtel broadband connection. When i called airtel, they said no feasibility in my area. after 2 monhts, an executive names ramesh came to my home and said now we have feasibility and can give connection. i filled the form and gave it.

after 3 days airtel back end team called me and they were online with my over the phone and took online payment over airtel website for the new connection.

I said, you guys said no feasibility. but the person who was taking payment said, now we have feasibility and no issues now.

after payment, they stopped answering my calls. the guy who took the form and the people who took pament.. no one is answering the call. after 5 days. i called airtel customer care. and they say, sorry, we cant do anything as no feasibility and we will refund your money.

seriously airtel has become one of the worst service providers from the best.

Now the problem is not about refund. why they wasted my time and money ? now for that 1000 rupees, i need to go to bank to deposit there cheque ? and i have to wait few more days for them to send money back ?

I am not sure what airtel is doing. the same thing happened with my other friend..
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Dec 6, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Nov 01, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 31 October 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Nov 05, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 31 October 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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