Airtel — transaction failed without refund | |||||
Hello! I tried recharging a 4g pack for amounts rs.199 twice through your official website on 27th november 2017. The transaction failed but the amount has been deducted from my bank a/c. Till date it has not credited back to my account. Once the transaction is failed you have to proper steps to refund that amount. You cannot expect the customer has to raise a query to you asking refund. This is a really bad user experience at airtel's end. Reference number for transactions - [protected]igaclgyoi4 and [protected]igaclgyph4. Was this information helpful? | |||||
Airtel customer support has been notified about the posted complaint. | |||||
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