[Resolved] Airtel — Transfer wrong recharge

swati.n.landge

from Pune, Maharashtra

Address:	411048
Website:	www.airtel.in/personal/mobile/prepaid/easy-recharge-enter-number

Hello,
Due to mistake I had done a wrong recharge of of Rs.205/- for STD instead of selecting Rs.204/- Recharge for Local Calls . I know reverting the charges might not be possible. So I would request you to to transfer the charges to another mobile & do the
Recharges of Rs.204/- for local call only at the earliest. We have already raised a request with airtel. Request nos : PR[protected]

Transaction Id.- 325092

Your valued customer

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Aug 24, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 21 April 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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Comments

swati.n.landge

from Pune, Maharashtra

Hello Akanksha,
The details has been sent to your email address airtel.[protected]@airtel.com with the subject line as " Airtel — Transfer wrong recharge""

Looking for earliest solution on this.

Thanks

swati.n.landge

from Pune, Maharashtra

Hello Akanksha,
I have still not received any update on the same. Kindly transfer the charges at the earliest or if that is not possible reverse the charges.

Thanks,

swati.n.landge

from Pune, Maharashtra

Hello,
I have still not received any update on the same. Kindly transfer the charges at the earliest or if that is not possible reverse the charges.

Thanks,

swati.n.landge

from Pune, Maharashtra

Hello,
How soon this issues will be responded and resolved. Kindly do the needful at the earliest.

Thanks

swati.n.landge

from Pune, Maharashtra

Hello Airtel,
Finally I received a call from airtel representative who said he cannot do anything about the wrong recharge done.
The reversal /transfer is not possible in their system. WOW, I mean such a big company is running with a such stupid flaw. I know I will not be the first one to report such issues, there would be many who has faced this issue. Imagine 1000 people would have done wrong recharge of Rs.200/- and that could not be reversed then on a particular day airtel has earned Rs.200000 (two Lakh). Awesome.
I guess at this time I can only say that "Airtel has earned Rs. 200/- free of cost, free, free, free.

Your Disappointed So called Valuable customer.