Airtel — Unable to avail the thanks app benefits of Xstream Fiber

Address:

Maurya Vihar Colony, Kumhrar, Patna-800026

I am Siddhartha Kumar. I had taken a new XStream fiber connection with a plan of Rs. 1179 last month (paid about 3500+ for 3 months in advance). I was told that I would be able to redeem my thanksapp benefits for Platinum subscription within a day or 2 after activation but, it's been more than 15 days now and I am still not able to get my benefits. I have complained for the same in consecutive days for 3 or 4 days. No resolution yet. I was suggested to mail my issue at thanksapp.[protected]@airtel.com but, no replies yet. All my trust in airtel is fading day by day. Now, I feel like a fool to be a loyal customer of airtel. I am thinking of wiping out all the airtel connections in my home whether DTH, prepaid numbers and XStream Fiber. You people have got me frustrated with your poor service. I am attaching my mail's screenshots with you.

And one more suggestion stop misleading people with lucrative but worthless ads on different medias.