[Resolved]  Airtel — Unable to connect on international roaming on airtel sim

[|bal|ref29996417|] unable to connect to any network in south africa

I have logged the call with airtel on 26th april upon reaching south africa and i was told that the issue will be resolved by 29th, nothing done and then when i asked again, i was told that the issue will be resolved by 3rd may, nothing again and then i was told that the issue will be resolved by 6th june and once again no resolution, i did get a call from a service representative twice asking if the issue has been resolved, she promised to call me back after 15 mins and never called back. I have been provided with 4 different reference numbers. The airtel staff is not even reading emails as to what i am complaining about, not checking all the details already shared with them and just sending standard reply. This is pathetic client service and i am being forced to take airtel to consumer court as i havent been able to do any transactions and make payments in the absence of the otp that i am supposed to get on my airtel sim.

Please can i request you to look into it for the last time before i loose my patience?

Regards,
Harpreet

* email communication between myself and airtel*

Hi team airtel,

You have been testing my patience now, everytime you give me a new date and not even bother to check if the issue has been resolved.
I want this issue to be resolved at the earliest, otherwise i will be forced to take legal action against you in consumer court.

Regards,
Harpreet randhawa


From: harpreet randhawa
Sent: 05 may 2016 09:38 am
To: '[protected]@in. Airtel.com' ; 'airtel. [protected]@in. Airtel.com'
Subject: re: [|bal|ref29996417|] unable to connect to any network in south africa
Importance: high

Hi team,

I have sent so many other emails after this – i was first given a date of 29th april, which was then changed to 3rd may and now to 6th may and everytime i am being provided with a new reference number – why are you guys unable to resolve the issue?

Harpreet randhawa


From: [protected]@in. Airtel.com [mailto:[protected]@in. Airtel.com]
Sent: 05 may 2016 08:14 am
To: harpreet randhawa
Subject: re: [|bal|ref30200577|] unable to connect to any network in south africa

Dear harpreet randhawa,

This is in reference to your email regarding unable to use the sim services in international roaming for your airtel mobile number [protected].

At the outset, we apologize for the inconvenience caused to you in this regard.

However, your concern has been re-registered with reference number rprov[protected] and the same would be resolved by[protected]:39.

We request your cooperation until such time. Thank you for choosing airtel.
Best regards,
Venkataseshireddy guntaka
Service specialist
Airtel

Harpreet randhawa


From: harpreet randhawa
Sent: 04 may 2016 08:03 pm
To: '[protected]@in. Airtel.com' ; 'airtel. [protected]@in. Airtel.com'
Subject: re: [|bal|ref29996417|] unable to connect to any network in south africa

Hi team airtel,

Once again, no reply from any of you – are you even able to understand the difficulties that i am facing due to this issue?

Regards,
Harpreet randhawa


From: harpreet randhawa
Sent: 04 may 2016 02:22 pm
To: '[protected]@in. Airtel.com' ; 'airtel. [protected]@in. Airtel.com'
Subject: re: [|bal|ref29996417|] unable to connect to any network in south africa

Dear team airtel,

Another day has passed by with no resolution to my query? Is anyone out there who has the responsibility to respond or shall we discuss this in consumer courts?

Regards,
Harpreet randhawa


From: harpreet randhawa
Sent: 03 may 2016 03:54 pm
To: '[protected]@in. Airtel.com' ; 'airtel. [protected]@in. Airtel.com'
Subject: re: [|bal|ref29996417|] unable to connect to any network in south africa
Importance: high

Dear team airtel,

It’s already past business hours in india, however, i am yet to receive a response on my query which was supposed to be resolved by today.
When can i get a resolution? Please be advised that i am unable to do any banking transactions as i am unable to receive any otp – if there is any issue due to me being unable to make payments, i shall be forced to hold airtel liable for this.

Regards,
Harpreet randhawa


From: harpreet randhawa
Sent: 29 april 2016 03:20 pm
To: '[protected]@in. Airtel.com'
Cc: 'airtel. [protected]@in. Airtel.com'
Subject: re: [|bal|ref29996417|] unable to connect to any network in south africa

Is anyone reading emails or just responding? This is so unprofessional behaviour on your part to send a standard reply without even reading the email and not responding to the questions raised by the consumer?

Harpreet randhawa


From: [protected]@in. Airtel.com [mailto:[protected]@in. Airtel.com]
Sent: 29 april 2016 03:15 pm
To: harpreet randhawa
Subject: re: [|bal|ref29996417|] unable to connect to any network in south africa

Dear customer,
This is in reference to your email regarding unable to access sim in international roaming for your airtel mobile number [protected].
At the outset, we regret the inconvenience caused.
We would like to inform you that your concern has been re-registered with reference number cogcl[protected] and the same would be resolved by[protected].
Hence, we request you to wait till[protected].
We request your cooperation in this regard.
Thank you for choosing airtel.
Best regards,
Mukesh kumar
Service specialist
Airtel


— original message —
From: harpreet. Randhawa
Cc:
Sent: 29/04/2016 05:44:10 pm
Subject: re: [|bal|ref29991520|] unable to connect to any network in south africa

Guys,


This is simply not acceptable ¿ do you guys the read the emails before
Responding or you just send a standard reply ¿ i have been facing the issue
Ince 26th april and i was told that the issue will be resolved by 29th.

Now, today i was again sent the same email asking me to latch to the network,
Without resolving the issue and when i have asked again, a new issue has been
Logged and a new date has been given and when i ask why you are telling me that
It will be resolved by 3rd may without answering why are you giving me a new
Date?


Please treat this as urgent or i will be forced to take you guys to the
Appellate authority.


Regards,


Harpreet randhawa


From: [protected]@in. Airtel.com [mailto:[protected]@in. Airtel.com]
Sent: 29 april 2016 01:10 pm
To: harpreet randhawa
Subject: re: [|bal|ref29991520|] unable to connect to any network in south
Africa


Dear customer,

This is in reference to your email regarding unable to access sim in
International roaming for your airtel mobile number [protected].

At the outset, we regret the inconvenience caused.

We would like to inform you that your concern has already been re-registered
With reference number cogcl[protected] and the same would be resolved by
[protected].

We request your cooperation. Thank you for choosing airtel.

Best regards,
Ujjwala singh
Service specialist
Airtel


— original message —
From: harpreet. Randhawa
To: [protected]@in. Airtel.com
Cc:
Sent: 29/04/2016 04:26:21 pm
Subject: re: [|bal|ref29989881|] unable to connect to any network in south
Africa

Hello,


Why i am being given a new date now? The query was supposed to be resolved
Today?


Harpreet randhawa