Airtel — unable to recharge airtel prepaid number after port conversion from idea

Address:

Flat no. C/503, silver oak, Shinde wasti,, Pipe line road, ravet, Pune, Maharashtra, 411044

Hi, i have recently port converted to airtel network. Currently my airtel prepaid number is inactive due to expired plan. I tried to recharge using airtel operator but it is failing. Please look in to it?
I tried to recharge with special plans available for my number but still it is failing for unknown reasons. Airtel app also not helping with recharge.
Along with that i'm facing network problem in my area.
Kindly please address these problems asap.

Thanks.
Mangesh