Airtel — unable to recharge data online

I have been trying to recharge my data on the airtel app and on paytm repeatedly but i am not able to recharge. When i make the payment i get message saying payment failed. My no. Is [protected]. I have a prepaid plan. I will consider deactivating this sim if this issue is not resolved. It is very irritating. Kindly do the needful.

Thank you
Arnon pinto
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Dear sir,

The mentioned airtel number [protected] was disconnected on November 2017 this number is already linking with my bank account purpose.Please reactivate this number in urgent cases

Regards,
Jibin
[protected]
I did a recharge for 175 on Friday evening 17th through Airtel app for which the money got deducted from bank and the plan is not activated on my phone.
Also sent a mail to the customer care team
Which had no response !

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