Airtel — unable to recharge my airtel prepaid number after converting it from postpaid to prepaid

radhika lambe

from Puducherry, Puducherry

Address:	603103
Website:	www.airtel.in

I am unable to recharge my airtel prepaid number after i changed it from postpaid to prepaid.

Every time i do a transaction from app, the amount gets deducted from my account but the transaction shows to be failed as the bank has rejected the transaction and the amount has never been refunded to me. So far i have spent almost 1000rs on this.

When i tried doing the same form paytm, it showed transaction failed but at least i got the refund.

Please help me resolving this issue.

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Airtel customer support has been notified about the posted complaint.