Airtel — Unauthorised usage of my balance by airtel

Address:	New Delhi, Delhi, 110083
Website:	www.airtel.in

I had recharged my airtel dth, customer id [protected]-001, with rs. 558 (Economy sports plus with 33 hd channels) on 13/03/2016 which was supposed to run for one month. However somebody in airtel on 16/03/2016 activated hitz combo 9m sony star worth rs. 309 on 16/03/2016 without asking me. Hence burning my balance on 20/03/2016 resulting in no subscription and tv showing error code 6. Me or my family never gave any such consent to activate hitz combo 9m sony star ever. Therefore i contacted customer support citing my problem. They first told me somebody contacted from my home to activate the pack. Then told me somebody from airtel contacted me to activate the pack. When asked for the number they contacted or call history they were in a dilemma. Thereafter i talked with somebody they call their head or leader. I explained everything to him again, he said same thing again and later on told me that the pack will be nullified and balance will be restored. But the point is i have missed tv (Especially t20 worldcup) and wasted my time on this issue since 20/03/2016 due to their unethical behavior which is basically theft. Now i am having second thoughts on keeping the connection. Disgusting !!!