[Resolved] Airtel — Unauthorized Balance Deduction for an incoming call | |||||
I have a roaming pack active on my number from July 2015 till December 2015. I get international calls on my number but never my balance was deducted before. Today(10/10/2015) I had a talk for about 59 minutes, and 27 rupees were deducted, when I asked the CC executive, he tells me that it got cut because you got an international incoming call. How and when did they start charging for it? This is not even legal. This is completely wrong and Airtel is now cheating their customers. Please help me get the refund or at least a proper justification for my balance deduction. Hope to get my complaint resolved soon. Thank you Was this information helpful? | |||||
Dec 23, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Dear Umesh Arora,
I have forwarded all the details to the above stated email id as you asked, but yet I haven't received any response from you yet.
I would also share the details here.
My airtel number is - [protected]
I have also registered my complaint with a senior customer care executive of airtel, and he assured me that the issue will be resolved by 13th October, 2015 by 1600 hrs and the money deducted too will be refunded back but yet no response from you guys.
FYI, my complaint reference number is CWRCH[protected]
This is such a shame that you guys being the number 1 Indian telecom service provider can't even resolve a customer's issue in 3 days.
You deserve some great escalations.
I will make sure that happens if my issue doesn't gets resolved by today.
Thanks & Regards
I have forwarded all the details to the above stated email id as you asked, but yet I haven't received any response from you yet.
I would also share the details here.
My airtel number is - [protected]
I have also registered my complaint with a senior customer care executive of airtel, and he assured me that the issue will be resolved by 13th October, 2015 by 1600 hrs and the money deducted too will be refunded back but yet no response from you guys.
FYI, my complaint reference number is CWRCH[protected]
This is such a shame that you guys being the number 1 Indian telecom service provider can't even resolve a customer's issue in 3 days.
You deserve some great escalations.
I will make sure that happens if my issue doesn't gets resolved by today.
Thanks & Regards
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This is with reference to your post dated 10 October 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
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