Airtel — unauthorized deduction from talk balance twice.

Address:

Kolkata, West Bengal

Dear sir,
I would like to inform you about the quality of services being rendered by airtel co (Bharti airtel ltd) recently. They have deducted unauthorised way amount from my talk value balance twice. They have activated some vas although i have never applied for the same. The details are furnished as follows.
1) 1st deduction : on 5th may 2018 at 11 : 50 pm rs. 35.00 (Rs. Thirty five only) has been deducted from my talk value balance against my prepaid mobile connection. The message sent by airtel co is : “ faith service has been activated @ rs. 35.00 for seven days. Service will be renewed after validity expiry.” txn id is: n[protected].
2) 2nd deduction : on 8th may 2018 at 03:19 am rs. 15.00 (Rs. Fifteen only) has been deducted from my talk value balance against my prepaid mobile connection. The message sent by airtel co is: “gamesuite service has been activated @rs. 15.00 for three days. Service will be renewed after validity expiry.” txn id is: s[protected].
Name of customer : aindrila sil
Mob no : [protected].
After 1st deduction i recharged my connection. But surprisingly airtel co made an unauthorised deduction again one day later. I am suffering a lot. I can not make calls. Also i feel afraid to recharge my connection again. They will make again unauthorised deduction from my talk value.
I would therefore request you to make the refund of talk value in my favour immediately as i never applied for such vas. Total talk value deducted unauthorised way is rs. 50.00 (Rs. Fifty only). Please treat this u r g e n t.
Thanking,
Dt. 09th may 2018 yours faithfully,
Aindrila sil