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Airtel — unauthorized money deducted but recharge unsuccessful

I recharged my number by my airtel app. There was an offer of 448, i choose that but after recharge money deducted from my bank account to airtel, then it shows there is no offer for 448 recharge so the recharge was unsuccessful, and said to wait for 2 hours. Its been 2 days still i didn't get my money.
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